Well I didn’t know what it meant so I looked it up and I can certainly say I’ve been on the end of it a few times!
When our relatively new Skoda (3 years old) stopped dead in its tracks, I asked the young fellow at the dealership what was wrong, and rather than tell me it was a world wide problem with the mechatronic in the engine, he said “It’s complicated.”
Fortunately the female manager at head office was more forthcoming and filled me in, got us a hire care for the six weeks it took to fix and had a word to the local dealership!