My wife is currently having a problem logging in to chi under her usual log in name. Every time we try to switch player it defaults to my log in. She has tried setting up a new user name log in but still no access. When her existing name ( or the new name she tried) are used a band in yellow appears above the name and it says "valid".  There is a notice in a large box appearing  which suggests refreshing (no change if we do) or using the alternative site ( no access given) or contacting via  a link ( nothing happens)  Does anybody have any ideas?